Effective Date: 03 October 2026
Last Updated: 03 October 2026
Alpenglow Tours & Travels respects the privacy of its customers and travellers.
This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used or shared and how customers may contact us regarding their personal information.
1. Information We May Collect
Depending on the service requested, we may collect information including:
- full name;
- telephone number;
- WhatsApp number;
- email address;
- residential address;
- date of birth;
- nationality;
- gender where officially required;
- government-issued identification;
- passport information;
- visa information;
- passport-size photographs;
- documentation relating to minor travellers;
- travel dates;
- itinerary information;
- accommodation preferences;
- transport requirements;
- emergency information voluntarily provided;
- payment and transaction references;
- customer-service communications; and
- information required by government authorities for travel or permits.
We aim to collect only information reasonably necessary for the relevant purpose.
2. Information Collected Through Our Website
When a person uses www.alpenglowsikkim.com, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- pages visited;
- referring website or source;
- cookie information; and
- website interaction information.
This information may be used for website security, functionality, analytics and service improvement.
3. How We Use Personal Information
Personal information may be processed for purposes including:
- responding to enquiries;
- preparing quotations;
- confirming bookings;
- processing traveller documentation;
- arranging hotels and homestays;
- arranging transportation;
- assigning guides;
- arranging activities;
- processing permits;
- processing payments;
- issuing invoices;
- processing refunds;
- communicating itinerary or permit changes;
- providing customer support;
- handling complaints;
- managing emergencies;
- preventing fraud; and
- complying with legal, tax, tourism, security and regulatory requirements.
4. Permit and Government Processing
Protected and restricted-area travel may require traveller information to be submitted to authorised government bodies or systems.
Information may therefore be provided where necessary to:
- Tourism authorities;
- Police authorities;
- Army or security authorities;
- District authorities;
- permit offices;
- accommodation registration systems; or
- other competent government authorities.
Only information reasonably required for the applicable process will be submitted.
Government approval remains independent of Alpenglow Tours & Travels.
5. Sharing Information With Service Providers
Where necessary to fulfil a booking, relevant traveller information may be shared with:
- hotels;
- homestays;
- transport operators;
- drivers;
- guides;
- activity operators;
- payment providers;
- banks;
- insurers where applicable;
- permit processors or authorities; and
- professional or technology service providers supporting our operations.
Information will be shared only to the extent reasonably necessary for the relevant booking, service or legal obligation.
6. No Sale of Personal Data
Alpenglow Tours & Travels does not sell or rent customer personal information to unrelated third parties for their independent marketing purposes.
7. Payments
Payments may be processed through authorised:
- banks;
- UPI services;
- payment gateways;
- card processors; or
- other payment-service providers.
Third-party payment providers process payment information in accordance with their own security and privacy policies.
Alpenglow Tours & Travels does not intentionally retain full card credentials where the transaction is processed directly by an authorised payment provider.
8. Marketing Communications
Customers may separately choose to receive promotional communications relating to:
- tour packages;
- departure dates;
- offers;
- destination information; or
- other travel services.
Marketing communication may be sent through channels such as:
- WhatsApp;
- SMS;
- email; or
- telephone.
Marketing consent is separate from acceptance of a tour booking.
Customers may request that direct marketing communication stop at any time.
Operational communications relating to an active enquiry, booking, payment, permit or trip may continue where reasonably necessary.
9. Photographs, Videos and Testimonials
Booking a journey with Alpenglow Tours & Travels does not automatically authorise us to commercially publish a customer’s identifiable photograph, video or testimonial.
Where identifiable customer content is proposed for advertising or promotional use, appropriate consent will be obtained.
10. Children’s Information
Where a traveller is a minor, personal information may be processed where reasonably necessary for:
- bookings;
- accommodation;
- permits;
- identification;
- safety; or
- legal requirements.
Required information must be supplied by or with the authority of the minor’s parent, guardian or responsible adult as applicable.
11. Accuracy of Information
Travellers are responsible for providing accurate information and notifying us if material information supplied for a booking changes.
Incorrect identification, passport or other document information may prevent permits or travel services from being processed correctly.
12. Data Retention
Personal information will be retained only for as long as reasonably necessary for purposes including:
- completion of the booking;
- customer support;
- permit and tourism requirements;
- accounting;
- taxation;
- legal obligations;
- complaint and dispute management;
- fraud prevention;
- security; and
- establishment or defence of legal claims.
Copies of sensitive identification documents will not be retained indefinitely once they are no longer reasonably or legally required.
13. Information Security
Alpenglow Tours & Travels uses reasonable administrative, organisational and technical safeguards appropriate to the nature of information being processed.
These measures may include:
- restricted access;
- password-protected systems;
- account authentication;
- controlled document access;
- appropriate backups; and
- reasonable security measures for digital records.
Only persons who reasonably require traveller information for authorised operational purposes should have access to it.
14. Electronic Security
No internet, electronic communication or storage system can be guaranteed to be completely secure.
Alpenglow Tours & Travels will nevertheless take reasonable precautions to reduce the risk of unauthorised access, loss, misuse or disclosure.
15. Access and Correction
A customer may contact Alpenglow Tours & Travels regarding personal information held about them and may request correction of information that is inaccurate or incomplete, subject to applicable law and reasonable identity verification.
16. Deletion Requests
Customers may request deletion of personal information that is no longer required for the purpose for which it was collected.
Information may continue to be retained where reasonably or legally necessary for:
- accounting;
- taxation;
- permit records;
- legal obligations;
- fraud prevention;
- disputes;
- regulatory requirements; or
- establishment or defence of legal claims.
17. Withdrawal of Consent
Where processing depends on consent, the customer may withdraw that consent.
Withdrawal does not invalidate processing lawfully undertaken before consent was withdrawn.
Where information is necessary for a permit, booking, hotel registration or another contracted service, withdrawal may make it impossible to provide the affected service.
18. Cookies
www.alpenglowsikkim.com may use cookies or similar technologies for purposes including:
- basic website functionality;
- security;
- analytics;
- performance monitoring; and
- marketing or advertising where enabled.
Non-essential tracking technologies will be handled in accordance with applicable consent requirements.
Customers may also control cookies through their browser settings where available.
19. Third-Party Links
Our website may contain links to websites or services operated by other organisations.
Those organisations operate under their own privacy policies.
Alpenglow Tours & Travels is not responsible for the privacy practices of websites or services that it does not control.
20. Legal Disclosure
Personal information may be disclosed where reasonably necessary to:
- comply with applicable law;
- process permits;
- comply with a government direction;
- respond to a valid court order;
- respond to an authorised law-enforcement request;
- protect traveller safety;
- investigate fraud; or
- establish, exercise or defend legal rights.
21. Data Security Incidents
Where a personal-data security incident occurs, Alpenglow Tours & Travels will take reasonable steps to:
- investigate the incident;
- contain it;
- mitigate foreseeable harm; and
- make notifications required under applicable law.
22. Privacy Requests and Complaints
Privacy-related requests may be submitted to:
Alpenglow Tours & Travels
Gangtok, Sikkim, India
Website: www.alpenglowsikkim.com
Email: travel@alpenglowsikkim.com
Phone / WhatsApp: +91 99076 83957
Reasonable identity verification may be required before acting on a request involving personal data.
23. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in:
- applicable law;
- data-protection requirements;
- government permit systems;
- technology;
- website functionality; or
- Alpenglow Tours & Travels’ legitimate operating processes.
The latest version and effective date will be displayed on this page.
Where required by applicable law, appropriate notice or consent will be obtained before materially changing how previously collected personal information is used.